Refund policy
We hope you love your order, but if something isn’t quite right, you can start a return within 30 days of receiving your item.
1. Return Window You have 30 days from the date you receive your order to request a return. Final Sale, clearance, personalized/custom-made items, gift cards, and intimate apparel (bodysuits, swimwear, underwear without intact hygiene protection) are non-returnable.
2. Eligibility Requirements To qualify for a return, the item(s) must be:
- Unworn, unused, and in new condition
- With all original tags, labels, and packaging intact
- Free of marks, stains, odors, makeup, deodorant, perfume, or signs of wear
- Hygiene stickers must remain in place (for bodysuits, swimwear, undergarments)
3. Return Process
- Visit our Returns Portal or contact customer service with your order number.
- Select the item(s) and reason for return.
- Ship the item(s) back securely (customer responsible for return shipping).
4. Refunds & Store Credit
- Most returns will be issued as Store Credit (processed within 5 business days after inspection).
- Cash refunds available for eligible full-priced items (to original payment method).
- Original shipping fees are non-refundable.
- No restocking fees.
5. Defective or Damaged Items Contact us within 48 hours with photos. We will provide a free return label and issue a full refund or replacement.
6. Exchanges We accept exchanges. Please return the item and place a new order.
7. International Orders Follow the same 14-day policy. You are responsible for return shipping, duties, and taxes.
Contact Us Email: info@mexyyz.com with your order number.
- Choosing a selection results in a full page refresh.